Student and Academic Policies

1. Emeritus is committed to providing a positive learning experience for students. All grievances and reports of grievances are treated with strict confidence. Such information will only be shared with authorised personnel or related third parties (such as the Singapore Committee for Private Education (CPE) or the Emeritus, Academic & Examination Board) on a need-to-know basis.
2. In the event that students have any grievances:
   a)They are encouraged to seek initial assistance and advice from their course mentors. b) Alternatively students can also speak or write to Emeritus’s Program Support Team. c) All issues of grievances raised in writing should include the students’ names and cohort details (if applicable) as the Institute will not respond to any anonymous feedback or complaints. d) An appointment will be arranged for students to connect with a senior member of the Program Support Team for counselling and a follow-up on the issues of grievances. This can be arranged through a web-based meeting platform or over the phone. e) Emeritus will inform students of the outcome/status/findings of any review and investigation in writing and together with any necessary actions taken, where applicable. f) Depending on the complexity of the grievances, Emeritus may take between three (3) to twenty (20) working days to conclude any grievances put forth. Emeritus will aim to conclude any necessary review and investigation in the most effective and efficient manner. These will be carried out in a fair and transparent way. g) Based on the findings, Emeritus will take the appropriate follow-up actions to resolve the issues raised. h) In the event that any grievances cannot be resolved with Emeritus in accordance with the Grievance Policy above, Emeritus and the students may refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Singapore Committee for Private Education (CPE) Student Services Centre for mediation. In the event that the grievances cannot be resolved following the preceding processes, either parties can initiate legal actions / proceedings.

Students who enroll in an Emeritus course or attend an Emeritus event agree to the following Student Code of Conduct:

1. Student will be respectful and conduct his/herself professionally while at Emeritus or in the community (working with recruiters, going to events or meetups, etc.);
2. Student will interact with Emeritus staff, faculty, and my fellow classmates in a courteous and respectful manner . Student will not disrupt or obstruct the teaching, learning, or administration of Emeritus programs or the learning experience of other students;
3. Student will respect the rights, feelings, dignity, health, safety, privacy, racial and ethnic diversity, cultures, and opinions of others;
4. Student will not add to or create a hostile or intimidating learning and work environment for Emeritus staff, faculty and fellow classmates;
5. Student will not engage in unwelcome or unlawful harassment of Emeritus staff, faculty and fellow classmates. Unlawful harassment includes, but is not limited to, offensive comments; slurs; derogatory remarks; inappropriate physical contact; unwelcome conduct of a sexual nature; unwelcome sexual advances or requests for sexual favors; and stereotypes, jokes, images, posters or cartoons based on race, national origin, age, disability, sex, sexual orientation, gender identity or expression, or other legally protected categories;
6. Student will use a single account on this platform and provide accurate information about his/herself;
7. Student acknowledges that he/she must complete all the coursework myself and that no outside parties may use my student dashboard or submit work on behalf of Student.
8. Student will not share account credentials with anyone or allow anyone to access the Emeritus platform with Student’s account;
9. Student will not reproduce content from Emeritus program or from other students unless expressly allowed under the copyright terms laid out by the program administrator;
10. Studentwill not commit any acts of falsity including, but not limited to, cheating, plagiarism, forgery, or other acts of behavioral or academic dishonesty. Student will not submit the work of others as Student’s own work, share solutions to homework assignments or exams, or engage in any activity that will improve or harm others’ scores. Student will not misrepresent Student’s education or experience to employers, recruiters, or anyone else;
11. Student acknowledges that failing to abide by these policies may result in consequences up to and including dismissal from the Emeritus program. Additional consequences could include zero grades on an assignment, having a certificate of completion revoked, and removal from the Emeritus platform, among others;
12. Violations of this Student Code of Conduct will be reviewed by the Emeritus escalation team. Students will be notified of any infractions via the email they used to enroll. The course of action determined by Emeritus is not subject to appeal;
13. Students who are dismissed for violation of these policies are not entitled to a refund.

1. Each occurrence of misconduct is dealt with based on consideration of the situations surrounding the case and in accordance with the policy of Emeritus.
2. All details regarding the student and the case will be dealt with fairly and confidentially and will only be shared with relevant personnel within Emeritus on a need-to-know basis or relevant external authorities such as the Singapore Committee for Private Education.
3. The student will not be regarded as having committed the alleged misconduct until investigation proves so.
4. Knowledge of students’ previous behavior will not be assumed to be evidence that the student would behave in the same manner, although previous patterns of behavior will be taken into consideration.
5. Students are to be informed of their rights and responsibilities in relation to the investigation of misconduct.

1. Emeritus reserve the rights to suspend or dismiss students who:
   a)Commit academic misconduct or violate any rules, regulations and code of conduct.
   b)Fail to meet satisfactory academic progress
   c)Fail to fulfil their financial obligations to Emeritus
   d)Fail to provide requested documents in a timely manner as requested by Emeritus
   e)Provide false documents or fraudulent information
   f)Any other action that may be decided to be suspend or dismiss by Emeritus
2. Emeritus will exercise the following disciplinary actions for any action in violation of Emeritus’ policy and regulation:
   a)Verbal warning from authorized Emeritus’ staff
   b)Written warning
   c)Grade deduction as per grading policy
   d)Suspension
   e)Dismissal
   f)Any other disciplinary actions which shall be decided by Emeritus based on circumstances.
3. In any case that students find the decisions made to be unjust, they may submit a written appeal to the Academic & Examination Boards within 10 working days after receiving the notification of disciplinary action from Emeritus.
4. The Academic & Examination Board will review the appeal and inform students of the outcome within four weeks after receiving the appeal request from students.

1. Emeritus has a fair policy in place for refunds. The refund policy as well as procedure shall be communicated to all students (both existing and prospective) clearly via our website and student contract and during a student’s pre-course counselling. The refund policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery of a course, Emeritus will notify students in writing in the event of any of the following:
3. a) The course does not commence on the course commencement date;
   b) It terminates the course before the course commencement date;
   c) It does not complete the course by the course completion date;
   d) It terminates the course before the course completion date;
   e) It has not ensured that the student meets the course entry or matriculation requirement as set by the organization or:
4. Within three working days, Emeritus will inform students in writing of the alternative study arrangement (if any). If a student decides to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous fees paid within seven working days from the day the student submits the request to withdraw.
5. If the student withdraws from the course for any reason other than those stated above, Emeritus will refund to the student an amount based on the following table:
   

   % of the amount of fees paid under Schedules B and C of the Standard Student Contract	If Student’s written notice of withdrawal is received:
   100%	more than 60 days before the Course Commencement Date
   75%	between 31 to 60 days before the Course Commencement Date
   50%	before, but not more than 30 days before the Course Commencement Date
   10%	after, but not more than 7 days after the Course Commencement Date
   0%	more than 7 days after the Course Commencement Date

   The amount will be refunded to the student within 7 working days from the day Emeritus receives the Student’s written notice of withdrawal with complete documentations as required. Application fee for courses is non-refundable and non-transferable. Requests that are received after 12.00 noon would be considered as submission on the next working day.

6. Emeritus will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both the student and Emeritus.  The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Emeritus within the cooling-off period, regardless of whether the student has started the course or not. Application fee is non-refundable under any circumstances.
7. The refund process time of 7 working days excludes the time taken for processing by the bank. All refunds will be paid directly to the student only, unless written and signed instruction is provided by the student to pay the refund to an account belonging to a person other than the student.

1. Emeritus has a fair policy in place for refunds. The refund policy as well as procedure shall be communicated to all students (both existing and prospective) clearly via our website and Learning Management System. The refund policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery of course, Emeritus will notify students in writing in the event of any of the following:
   a) The course does not commence on the course commencement date;
   b)It terminates the course before the course commencement date;
   c) It does not complete the course by the course completion date;
   d) It terminates the course before the course completion date;
   e) It has not ensured that the student meets the course entry or matriculation requirement as set by the organization or:
   Within 3 working days, Emeritus will inform students in writing of the alternative study arrangement (if any). If a student decides to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous Fees paid within seven working days from the day the student submits the request to withdraw.
3. If the student withdraws from the course for any reason other than those stated above, Emeritus will refund to the student an amount based on the following:
   Withdrawal and Refund (Certificate Courses – Cohort-Based)
   You can request a full refund up to 7 days of your payment or 14 days after course commencement, whichever comes later. If your enrolment had previously been deferred, you will not be entitled to a refund. Partial (or pro-rated) refunds are not offered.
   Withdrawal and Refund (Certificate Courses – Self-Paced)
   You can request a full refund up to 7 days after course commencement. You will get immediate access to all content as soon as you are enrolled (course commencement).
   All withdrawal and refund requests should be sent to: admissions@emeritus.org
   Deferrals (Certificate Courses)
   After a cohort commences, you can request to change to a future cohort of the same program within 50% of course completion. A deferral request must be submitted along with a selected reason and explanation. Cohort changes may be made only once per enrolment and is subjected to availability of cohorts scheduled at our discretion. This will not be applicable for deferrals within the refund period and the limit of one deferral per enrolment remains.
   Deferrals (Certificate Courses – Self-Paced)
   There will be no deferrals since you will be given a defined period of course access.
   All deferral requests should be sent to: admissions@emeritus.org
4. The fee will be refunded to the student within seven working days from the day Emeritus receives the student’s written notice of withdrawal with complete documentation as required. Application fee for courses is non-refundable and non-transferable. Requests that are received after noon as per the student’s local time would be considered as a submission on the next working day.
5. The refund process time of seven working days excludes the time taken for processing by the bank. All refunds will be paid directly to the student only, unless written and signed instruction is provided by the student to pay the refund to an account belonging to a person other than the student.

• If the withdrawal or deferral occurs before the start date of the Certificate Course, Emeritus shall refund the student the full amount paid, less $150 which shall be retained by Emeritus.
• If the withdrawal or deferral occurs at any time on or after the start date of the Certificate Course, Emeritus shall not issue any refunds to the students.

1. Emeritus’ refund policy (“Refund Policy”) and related procedures is designed to be fair and equitable to all. The Refund Policy is communicated to potential participants prior to enrolling in a course or program via the Emeritus’ website, and once enrolled in a course or program, through Emeritus’ Learning Management System (“LMS”). To request a refund for a course or program, participants must adhere to the Refund Policy and procedures for such request as described below.
2. Refunds
   a. Emeritus will notify participants in writing as soon as practicable in the event any of the following shall occur relating to a course:
       i. The course will not commence on the stated course commencement date;
       ii. The course will not be completed by the stated course completion date; or
       iii. Emeritus terminates the course before the course completion date;
   b. Within 3 working days of notice to the participants, Emeritus will inform participants in writing if there are alternative study arrangements available. If a participant decides not to pursue alternative student to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous fees paid within seven (7) working days from the day the participant submits the request to withdraw to admissions@emeritus.org.
3. Refunds Requests and Amounts
   a. If the participant withdraws from the course for any reason other than those stated in paragraph 2 (a)-(c) above, Emeritus will refund to the participant certain amounts based on the following schedule upon receipt of a refund request to admissions@emeritus.org:

   Time of Refund Request	Amount Refunded
   Within 21 days after course commencement	Full refund of course fee (assuming no prior course deferral)
   21st day after course commencement through 60% of course completion	Pro rata refund of course fee (assuming no prior course deferral)
   More than 60% of course completion	No refund

4. Deferrals
   a. Within thirty (30) days of commencement of the applicable course cohort, a participant may request a one-time deferral to change to a future cohort of the same course or program. A deferral request must be submitted to Emeritus, together an reasonable explanation of why the deferral has been requested. Cohort changes may be made only once per enrollment and are subject to availability of cohorts scheduled at the sole discretion of Emeritus. All deferral requests should be sent to: admissions@emeritus.org
5. Refunds of course fees, if applicable will be made to participant within seven (7) working days from the date that Emeritus receives the participant’s written notice of withdrawal with complete documentation as required. Requests that are received after noon as per the student’s local time would be considered as a submission on the next working day.
6. The seven (7) working days noted above in paragraph 5 above to process refunds excludes bank processing time (which is out of Emeritus’ control). Refunds will be paid directly to the participant only, unless written and signed instruction is provided by the participant to pay the refund to an account belonging to a person other than the participant.
7. Emeritus reserves the right, in its sole discretion, to dismiss a participant from a course or program at any time and provide a refund to the participant pursuant to the stated refund policy in paragraph 2 above. Participants who are dismissed from a course or program due to a violation of Emeritus’ Code of Conduct are not entitled to any refund.

1. Emeritus has a fair policy in place for refunds (Refund Policy). The Refund Policy and the procedure to request a refund shall be communicated to all students (both existing and prospective) clearly via Emeritus’ website, as well as during a student’s pre-course counselling. The Refund Policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the Refund Policy to request a refund.
2. If any of the following events occur, Emeritus will notify students in a timely fashion to enable them, in their discretion, to withdraw from a course or program and to seek a refund:
   a) The course or program did not, or will not, commence on its commencement date; or
   b) Emeritus terminates the course or program before its commencement date; or
   c) Emeritus does not complete the course or program by its scheduled completion date; or
   d) Emeritus terminates the course or program before its completion date; or
   e) The student does not meet the course or program entry, or matriculation requirement as set by the University Partner.
3. In addition, within three (3) working days of notice of an event identified in paragraph 2 above, Emeritus will also inform students in writing of alternative course or program arrangement (if any).
4. The student will have seven (7) working days from the date of the notice of an event identified in paragraph 2 above to either (a) accept the alternative course or program arrangement offered by Emeritus; or (b) submit a refund request to Emeritus. A refund request received after 12:00 noon local time on a working day is considered made as of the next working day.
5. If the student submits a refund request to Emeritus as per paragraph 4 above, within seven (7) working days of receipt of such request, Emeritus will refund the student 100% of the course or program fees and any related fees paid.
6. In the event that the student withdraws from a course or a program for any reason other than those set forth in paragraph 2 above, no refund of any fees will be provided to the student.
7. A student may request in writing to change to a future cohort upon payment of a deferral fee of 20% of the course or program fee being deferred. The balance shall be due when the future cohort is finalized. A deferral request must be submitted by the student to Emeritus in writing, together with the reason for requesting said deferral. Cohort changes may only be made once per enrollment and are subject to course or program availability and approval by course or program leadership.
8. Application fees paid by student for courses and programs are separate and apart from course or program fees paid by student. Application fees are non-refundable and non-transferable.
9. Refunds will only be paid directly to the remitter/company who did the initial fee transfer and not to a third party.
10. The refund processing time for all refunds to students is fourteen (14) working days exclusive of bank processing time.
11. In case participant defaults on future instalments after course start, access will be revoked and candidature will be rolled over to the next cohort. In case the instalments are still not honored, the enrolment will be cancelled and no refund will be provided.

1. Emeritus adopts a Learning Management System (LMS), which is a customized deployment of Instructure’s Canvas LMS to assist students to keep track of their attendance and grades at any point in time. The information on Canvas is confidential. Each student has their own individual log-in details.
2. Students need to achieve at least 75 percent overall participation of course activities (such as reviewing the interactive videos, class discussions). Other than the 75 percent participation, all quizzes and assignments need to be submitted.

1. Most of the programs at Emeritus are run on a cohort basis. Peer engagements for each cohort are expected to be intensive. Therefore, students are expected to adhere to the timeframe given for each program as stated in the student’s contract. No extension of duration for completion is allowed except where exceptional valid reasons are provided, as explained in the section on “Application for Extension of Time.” No extension of duration for completion is allowed under any circumstances for self-paced Certificate Courses.

1. Students who fail to complete the program within stipulated period due to valid reasons may apply for extension of time to Emeritus. The application will be evaluated by the Program Support Team and Examination Board on a case-by-case basis by taking in consideration of student’s academic performance during the study period.
2. The application should be submitted in writing through email and includes the following information:
   a) Explaining the reason(s) for the inability to complete the program within stipulated timeframe
   b) Supporting documents were applicable
   c) Any other document(s) that may be required by Emeritus
   d) A non-refundable administration fee of USD150 (exclusive of GST applicable to Singapore based students)
3. Extension of duration for completion is not applicable for self-paced Certificate Courses.

1. Students who are identified as not meeting the minimum satisfactory academic progress may be deemed for exclusion. Emeritus will notify students in writing of this decision at least 10 working days before the exclusion date.
2. In general, a student may be determined to be not meeting the minimum satisfactory academic performance in their study if they: a)Do not achieve the minimum grade requirement to graduate. b)Commit serious academic and/or violate any rules, regulations and code of conduct . c)Other reasons that may be advised by Emeritus on a case-by-case basis.

1. Emeritus acknowledges students’ right to appeal against any decision made by Emeritus on their progression. Students can submit an Appeal Application to us.
2. The Appeal Application needs to include the following documents:
   a) An appeal letter/email explaining the reason(s) for appealing against any decision by Emeritus on their progression.
   b)Supporting documents where applicable.
   c) Any other document(s) that may be required by Emeritus.
   d) A non-refundable administration fee of USD 150 (exclusive of GST for Singapore based students)
3. Emeritus’s Student Support Team and Examination Board will evaluate and decide on each appeal case.

1. Grades are provided to students via Emeritus’s LMS with their individual log-in and password. Students will be able to see their grades for each course assessment component (such as quizzes and assignments) as well as total grades for the course.
2. Grades are either published immediately (such as quizzes) or within 30 days of marking (such as assignments).

1. Student Progress Reports can be accessed, viewed and printed out from each student’s individual Canvas login.
2. If students need an official hard copy report from Emeritus, this will be released within 14 working days from the request date. An application fee of USD 20 (exclusive of GST for Singapore based students) is applicable.

1. Most of the programs at Emeritus are run on a cohort basis. Where programs are run on a cohort basis, peer engagement within each cohort is expected to be intensive. Therefore, students are expected to complete their programs with their cohort.
2. Transfer between programs–This is strictly not allowed once a student has commenced with their chosen program.
3. Transfer to another intake–Under special circumstances that may impede a student’s ability to continue with the course, the student may submit a request to transfer to another intake in writing to Emeritus. Emeritus will review the request and inform students of the outcome of the review. There will be no transfer to another intake for self-paced Certificate Courses.
4. Withdrawal–Emeritus respects students’ decision to withdraw due to personal or professional circumstances that prevents them from continuing with their studies.

• Students who satisfy all the requirements for graduation from the programs of Emeritus will be awarded the relevant transcripts and certificates. The Program Support Team will advise on the timeframe students can expect to receive the relevant transcripts and certificates. All transcripts and certificates are to be approved by the Examination Board before being released to students.