Student and Academic Policies

1. Emeritus is committed to providing a positive learning experience for students. All grievances and reports of grievances are treated with strict confidence. Such information will only be shared with authorised personnel or related third parties (such as the Council for Private Education or the Emeritus, Academic Steering Committee) on a need-to-know basis.
2. In the event that students have any grievances:
   a)They are encouraged to seek initial assistance and advice from their course lecturer or teaching assistants.b) Alternatively students can also speak or write to Emeritus’s Program Management Team.c) All issues of grievances raised in writing should include the students’ names and personal identification as the Institute will not respond to any anonymous feedback or complaints until the identification of the students can be obtained.d) An appointment will be arranged for students to meet with a senior member of the Program Management Team for counselling and a follow-up on the issues of grievances. This can be arranged face-to-face or through a web-based meeting platform when the former is not feasible.e) Emeritus will inform students of the outcome/status/findings of any review and investigation in writing and together with any necessary actions taken, where applicable.f) Depending on the complexity of the grievances, Emeritus may take between three (3) to twenty-one (21) working days to conclude any grievances put forth. Emeritus will aim to conclude any necessary review and investigation in the most effective and efficient manner. These will be carried out in a fair and transparent way.g) Based on the findings, Emeritus will take the appropriate follow-up actions to resolve the issues raised.h) In the event that any grievances cannot be resolved with Emeritus in accordance with the Grievance Policy above, Emeritus and the students may refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation. In the event that the grievances cannot be resolved following the preceding processes, either parties can initiate legal actions / proceedings.
3. To provide feedback:
   a) Students can complete the online feedback/enquiry form at https://sg.emeritus.orgb) All feedback submitted must include the student’s name and identification as Emeritus will not respond to anonymous feedback until verification on the student can be obtained.c) Alternatively, students may contact the Program Management Team over the phone for a discussion or to arrange for a face-to-face or web based meeting for discussion.

For students who choose to attend face-to-face workshops at Emeritus’s classroom, the following rules, regulations and code of conduct applies:

1.  Be properly attired and maintain an acceptable personal appearance in respect of fellow students and Emeritus staff and faculty while on Emeritus premises
2. Respect the personal property of others and Emeritus
3. Interact with Emeritus’s staff and faculty in a respectful manner
4. Respect the rights, feelings, dignity, health, safety ethnic diversity of others
5. Students are forbidden to engage in inappropriate activities such as but not limited to smoking within the premises, stealing, gambling, cheating, fighting, use of vulgar language, sexual harassment, etc.
6. Students are prohibited from possessing illegal items in accordance with the laws of Singapore, e.g. weapons, firearms, and other articles deemed to be dangerous
7. Students are expected to use with care Emeritus facilities, equipment and other resources. Students who are caught vandalising or intentionally causing damage to Emeritus properties will be required to pay the cost of repair or replacement.
8. Students are to keep the classroom clean and to remove any litter before leaving the classroom at the end of each workshop sessions.
9. Students are not allowed to eat or drink (except bottled plain water) in the classroom. Consumption of food is restricted to the pantry area.
10.  Students are advised to take care of their personal belongings. Emeritus will not be held liable for any loss of any personal belongings within Emeritus’s premises.

Non-academic misconduct is any action or conduct by the student that is in contrary to the standards of behavior Emeritus expects of its students. It includes but not limited to the below:

1. Smoking within Emeritus’ premises
2. Littering
3. Fighting
4. Stealing
5. Vandalism
6. Destruction or damage to Emeritus properties
7. Possession of dangerous weapons, drugs, or any other item that is prohibited by law.
8. Displaying disrespect to faculty, staff, and other students of Emeritus
9. Engaging in unwelcome or persistent conduct that the student knows, or ought to reasonably know, would cause another person to fell demeaned, intimidated, or harassed

1. Each occurrence of misconduct is dealt with based on consideration of the situations surrounding the case and in accordance with the policy of Emeritus.
2. All details regarding the student and the case will be dealt with fairly and confidentially and will only be shared with relevant personnel within Emeritus on a need to know basis or relevant external authorities.
3. The student will not be regarded as having committed the alleged misconduct until investigation proves so.
4. Knowledge of students’ previous behavior will not be assumed to be evidence that the student would behave in the same manner, although previous patterns of behavior will be taken into consideration.
5. Students are to be informed of their rights and responsibilities in relation to the investigation of misconduct.

1. Emeritus reserve the rights to suspend or dismiss students who:
   a)Commit academic or/and non-academic misconduct.
   b)Fail to meet satisfactory academic progress
   c)Fail to fulfil their financial obligations to Emeritus
   d)Fail to provide requested documents in a timely manner as requested by Emeritus
   e)Provide false documents or fraudulent information
   f)Any other action that may be decided to be suspend or dismiss by Emeritus
2. Emeritus will exercise the following disciplinary actions for any action in violation of Emeritus’ policy and regulation:
   a)Verbal warning from authorized Emeritus’ staff
   b)Written warning
   c)Grade deduction as per grading policy
   d)Suspension
   e)Dismissal
   f)Any other disciplinary actions which shall be decided by Emeritus based on circumstances.
3. In any case that students find the decisions made to be unjust, they may submit a written appeal to the Appeal Committee within 10 working days after receiving the notification of disciplinary action from Emeritus.
4. The Appeal Committee will review the appeal and inform students of the outcome within four weeks after receiving the appeal request from students.

1. Emeritus has a fair policy in place for refunds. The refund policy as well as procedure shall be communicated to all students (both existing and prospective) clearly via our website and student contract and during a student’s pre-course counselling. The refund policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery of a course, Emeritus will notify students in writing in the event of any of the following:
3. a) The course does not commence on the course commencement date;
   b)It terminates the course before the course commencement date;
   c) It does not complete the course by the course completion date;
   d) It terminates the course before the course completion date;
   e) It has not ensured that the student meets the course entry or matriculation requirement as set by the organization or:
4. Within three working days, Emeritus will inform students in writing of the alternative study arrangement (if any). If a student decides to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous fees paid within seven working days from the day the student submits the request to withdraw.
5. If the student withdraws from the course for any reason other than those stated above, Emeritus will refund to the student an amount based on the following table:
   

   % of the amount of fees paid under Schedules B and C of the Standard Student Contract	If Student’s written notice of withdrawal is received:
   100%	more than 60 days before the Course Commencement Date
   75%	between 31 to 60 days before the Course Commencement Date
   50%	before, but not more than 30 days before the Course Commencement Date
   10%	after, but not more than 7 days after the Course Commencement Date
   0%	more than 7 days after the Course Commencement Date

   The amount will be refunded to the student within 7 working days from the day Emeritus receives the Student’s written notice of withdrawal with complete documentations as required. Application fee for courses is non-refundable and non-transferable. Requests that are received after 12.00 noon would be considered as submission on the next working day.

6. Emeritus will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both the student and Emeritus.  The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Emeritus within the cooling-off period, regardless of whether the student has started the course or not. Application fee is non-refundable under any circumstances.
7. The refund process time of 7 working days excludes the time taken for processing by the bank. All refunds will be paid directly to the student only, unless written and signed instruction is provided by the student to pay the refund to an account belonging to a person other than the student.

1. Emeritus has a fair policy in place for refunds. The refund policy as well as procedure shall be communicated to all students (both existing and prospective) clearly via our website and student contract and during a student’s pre-course counselling. The refund policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery of course, Emeritus will notify students in writing in the event of any of the following:a) The course does not commence on the course commencement date;
   b)It terminates the course before the course commencement date;
   c) It does not complete the course by the course completion date;
   d) It terminates the course before the course completion date;
   e) It has not ensured that the student meets the course entry or matriculation requirement as set by the organization or:
   Within 3 working days, Emeritus will inform students in writing of the alternative study arrangement (if any). If a student decides to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous Fees paid within seven working days from the day the student submits the request to withdraw.
3. If the student withdraws from the course for any reason other than those stated above, Emeritus will refund to the student an amount based on the following:
   Withdrawal and Refund (Certificate Courses)
   You can request a full refund up to 7 days of your payment or 14 days after course commencement, whichever comes later. If your enrolment had previously been deferred, you will not be entitled to a refund. Partial (or pro-rated) refunds are not offered.
   All withdrawal and refund requests should be sent to: admissions@emeritus.org
   Deferrals (Certificate Courses)
   After a cohort commences, you can request to change to a future cohort of the same program within 50% of course completion. A deferral request must be submitted along with a selected reason and explanation. Cohort changes may be made only once per enrolment and is subjected to availability of cohorts scheduled at our discretion. This will not be applicable for deferrals within the refund period and the limit of one deferral per enrolment remains.
   All deferral requests should be sent to: admissions@emeritus.org
4. The fee will be refunded to the student within seven working days from the day Emeritus receives the student’s written notice of withdrawal with complete documentation as required. Application fee for courses is non-refundable and non-transferable. Requests that are received after noon as per the student’s local time would be considered as a submission on the next working day.
5. The refund process time of seven working days excludes the time taken for processing by the bank. All refunds will be paid directly to the student only, unless written and signed instruction is provided by the student to pay the refund to an account belonging to a person other than the student.

1. Emeritus adopts a Learning Management System (LMS), which is a customized deployment of Instructure’s Canvas LMS to assist students to keep track of their attendance and grades at any point in time. The information on Canvas is confidential. Each student has their own individual log-in details.
2. Students need to achieve at least 75 percent overall participation of course activities (such as reviewing the interactive videos, class discussions) to be eligible to sit for the final examination where a course has a final examinations component. Other than the 75 percent participation, all quizzes and assignments also need to be submitted.

1. The programs at Emeritus are run on a cohort basis. Peer engagements for each cohort are expected to be intensive. Therefore, students are expected to adhere to the timeframe given for each program as stated in the student’s contract. No extension of duration for completion is allowed except where exceptional valid reasons are provided, as explained in the section on “Application for Extension of Time.”

1. Students who fail to complete the program within stipulated period due to valid reasons may apply for extension of time to Emeritus. The application will be evaluated by the Learning Team and Academic Board on a case by case basis by taking in consideration of student’s academic performance during the study period.
2. The application should be submitted in writing through email and includes the following information:
   a) A letter explaining the reason(s) for the inability to complete the program within stipulated timeframe
   b) Supporting documents
   c) Any other document(s) that may be required by Emeritus
   d) A non-refundable administration fee of USD150 (exclusive of GST applicable to Singapore based students)

1. Students who are identified as not meeting the minimum satisfactory academic progress may be deemed for exclusion. Emeritus will notify students in writing of this decision at least 10 working days before the exclusion date.
2. In general, a student may be determined to be not meeting the minimum satisfactory academic performance in their study if they:a)Do not achieve the minimum grade requirement to graduate.b)Commit serious academic and/or non-academic misconduct.c)Other reasons that may be advised by Emeritus on a case by case basis.

1. Emeritus acknowledges students’ right to appeal against any decision made by Emeritus on their progression. Students can submit an Appeal Application to us.
2. The Appeal Application needs to include the following documents:
   a)An appeal letter explaining the reason(s) for appealing against any decision by Emeritus on their progression. The appeal letter needs to be in writing, signed and dated by the student.
   b)Supporting documents.
   c)Any other document(s) that may be required by Emeritus.
   d)A non-refundable administration fee of USD 150 (exclusive of GST for Singapore based students).
3. Emeritus’s Appeal Committee will evaluate and decide on each appeal case.

1. Grades are provided to students via Emeritus’s LMS with their individual log-in and password. Students will be able to see their grades for each course assessment component (such as quizzes and assignments) as well as total grades for the course.
2. Grades are either published immediately (such as quizzes) or within 30 days of marking (such as assignments).

1. Student Progress Reports can be accessed, viewed and printed out from each student’s individual Canvas login.
2. If students need an official hard copy report from Emeritus, this will be released within 14 working days from the request date. An application fee of USD 20 (exclusive of GST for Singapore based students) is applicable.

1. The programs at Emeritus are run on a cohort basis. Peer engagement within each cohort is expected to be intensive. Therefore, students are expected to complete their programs with their cohort.
2. Transfer between programs–This is strictly not allowed once a student has commenced with their chosen program.
3. Transfer to another intake–Under special circumstances that may impede a student’s ability to continue with the course, the student may submit a request to transfer to another intake in writing to Emeritus. Emeritus will review the request and inform students of the outcome of the review.
4. Withdrawal–Emeritus respects students’ decision to withdraw due to personal or professional circumstances that prevents them from continuing with their studies.

1. Students who satisfy all the requirements for graduation from the programs of Emeritus will be awarded the relevant transcripts and certificates within 3 months after the programs end. All transcripts and certificates are to be approved by the Academic Board before being released to students.
2. Students are encouraged to attend the graduation ceremonies organized by Emeritus. Students will be informed of the details